Freshdesk is an AI-powered helpdesk software that automates ticketing and customer support tasks. It uses AI to provide faster responses, streamline ticket routing, and improve overall support efficiency.
Freshdesk automates common customer queries, reducing response times and improving customer satisfaction. It helps prioritize tickets based on urgency, ensuring that high-priority issues are addressed promptly.
Freshdesk offers an intuitive interface with drag-and-drop workflows, making it easy for teams to set up and use.
Step-by-Step Guide:
1. Sign up for Freshdesk and customize your helpdesk settings.
2. Set up automated ticket routing and AI-powered chatbots.
3. Track and manage customer interactions through a centralized dashboard.
4. Monitor AI-generated insights to improve response times and resolutions.
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