Bold360 by LogMeIn is an AI-powered customer engagement platform that helps businesses provide personalized customer service through AI chatbots and live chat. It’s designed to improve real-time interactions and automate customer support for faster resolution.
Bold360 enhances customer experience by providing immediate responses through AI chatbots, improving the speed of query resolutions. It integrates human and AI support seamlessly, allowing complex queries to be handled by agents while automating simple ones.
Bold360 is easy to deploy and integrates well with various customer service systems.
Step-by-Step Guide:
1. Sign up for Bold360 and add the chatbot to your website or app.
2. Customize the chatbot’s conversation flow and set up live chat features.
3. Use AI-driven analytics to track customer queries and optimize the chatbot’s performance.
4. Monitor interactions and transition complex issues to human agents when necessary.
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